Terms and Conditions

Service description

Helvira.ai provides generative artificial intelligence services, hosted exclusively in Switzerland. Our platform offers secure access to advanced AI models while respecting the highest standards of privacy and digital sovereignty.

Access to cutting-edge generative AI models
Data hosting and processing exclusively in Switzerland
Multilingual user interface (French, German, Italian, English)
Integrations with your existing professional tools
Technical support and specialized assistance
Compliance with Swiss and European regulations

Billing and payments

Our service rates are clearly displayed on our website. Billing is carried out according to the following terms:

CHF Subscriptions are billed monthly in advance

CHF Premium model usage fees are billed according to actual consumption

CHF Payments are made by credit card or bank transfer

CHF No refunds are granted for services already consumed

CHF Rates may be changed with 30 days' notice

CHF Service suspension occurs in case of non-payment after 15 days

Acceptable use

Use of our services must comply with the following conditions to ensure a safe and respectful environment for all users.

Permitted uses

Content creation for professional and educational purposes

Research and development in compliance with ethics

Writing and translation assistance

Data analysis and report generation

Business decision-making support

Prohibited uses

Generation of illegal, defamatory or hate content

Creation of false information or disinformation

Violation of copyright or intellectual property rights

Attempts to circumvent security measures

Use to harass or harm others

Activities contrary to Swiss and international laws

Limitation of liability

While we strive to provide high-quality services, certain limitations apply to our liability.

Disclaimer

Our services are provided "as is". We do not guarantee the accuracy, completeness or suitability of AI-generated results for any particular use. The user assumes responsibility for verifying and validating generated content.

Modifications and termination

We reserve the right to modify these terms with 30 days' notice

Major changes will be notified by email

You may cancel your subscription at any time from your client area

In case of termination, access to services ends at the end of the billed period

We may suspend or terminate access in case of violation of these terms

Data is retained for 30 days after termination, then permanently deleted

Applicable law

These terms and conditions are governed by Swiss law. Any dispute relating to the interpretation or execution of these terms shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.

🇨🇭 Exclusive jurisdiction: Courts of Geneva, Switzerland

Questions about the terms

For any questions regarding these terms of use or our services, please do not hesitate to contact us:

[email protected] Contact form