Frequently Asked Questions

Helvira.ai is a Swiss artificial intelligence platform developed and hosted entirely in Switzerland. We offer AI solutions for individuals and businesses: AI chat assistant, integrations for WordPress and Redaxo, and custom solutions.

All your data is hosted in Switzerland, in certified data centers. We comply with the nFADP (new Federal Act on Data Protection) and the GDPR.

Yes, our platform is available in French, English, German and Italian. The interface and support are available in all 4 languages.

Yes, we offer a free plan that lets you discover our basic services. You can then upgrade to a paid plan to access all features.

We offer:
- Meet Helvira AI: meeting transcription and analysis
- ChatBot WordPress: AI assistant integrated into your WordPress site
- ChatBot Redaxo: AI assistant for the Redaxo CMS
- Custom solutions for businesses

The WordPress ChatBot is installed via a license key. Once activated, it adds an AI chat widget to your site. The bot can answer your visitors' questions, guide them and help them, based on your site's content.

Yes, each product has its own subscription and license. You can combine Meet Helvira AI with the WordPress ChatBot for example, each with its own independent plan.

Yes, all updates and improvements are included in your subscription or lifetime license. You automatically benefit from the latest features.

We accept credit cards (Visa, Mastercard, American Express) through our secure payment partner. All payments are in CHF.

Yes, a PDF invoice is automatically generated for each payment. You can download it from your client dashboard in the "Invoices" section.

You can cancel your subscription at any time from your client dashboard. The subscription remains active until the end of the current period. You can reactivate it before that date if you change your mind.

A lifetime license is a one-time payment that gives you permanent access to the product. A subscription (monthly or yearly) is a recurring payment that includes updates and ongoing support.

We use a combination of state-of-the-art AI models, including models hosted in Switzerland. The choice of model depends on the product and your plan.

Yes. We use SSL/TLS encryption for all communications, your data is hosted in Switzerland, and we comply with the nFADP and GDPR. No data is shared with third parties.

After purchase, you receive a license key. Simply install our WordPress or Redaxo plugin, enter the key, and the chatbot is operational in minutes.

We are currently working on a REST API for developers. Contact us if you have specific integration needs.

Click "Sign up" at the top of the page. You can register with your email or via Google, Microsoft or Apple. A verification code will be sent to confirm your email address.

Log in to your client dashboard, then go to "Profile" to update your personal information, or "Settings" to change your password.

Go to "Settings" in your client dashboard. At the bottom of the page, you will find the account deletion option. A confirmation code will be sent to your email to validate the deletion.

On the login page, click "Forgot password". Enter your email and you will receive a reset link valid for 60 minutes.